Genius Jerky FAQ

 

Welcome to our frequently asked questions, if you dont find the question or answer you need please feel free to contact us directly here. A Genius Jerky representative will do their best to answer your specific questions.

01

What is Artisan Beef Jerky?

 

The word "artisan" is defined as (of food or drink) made in a traditional or non-mechanized way using high-quality ingredients. Artisan Beef Jerky is hand-crafted beef jerky made in small batches made with the utmost care and attention to detail. Many large main-stream beef snack companies rely on cheap ingredients and chemical processes to speed up their productions so they can maximize their profits. Artisan Beef Jerky companies focus their efforts on the quality of their products, in doing so they are creating the highest-quality snacks for you and your families. Genius Jerky is committed to quality, we care about our customers and want you to feel good when you and your families eat our Beef Jerky snacks. We exclude preservatives, nitrates, chemicals, and high sodium levels in order to produce the purest forms of jerky, true jerky, the way it was meant to be created. Visit our shop to place an order or visit one of our fine retailers to understand the difference that Artisan makes!

02

How much jerky does a bag contain?

 

Our bags contain a minimum of 2.5oz of pure Genius Jerky. Visit our online shop and buy a bag or two or three to test the weight for yourself!

03

Do you offer discounts?

 

Occasionally we offer discounts or host contests for free jerky. To stay up to date on these exclusive offers you just need to sign up for our Genius Club and follow us on social media! We will send out the offers directly to you when they are available!

04

Are you available exclusively online or can I purchase Genius Jerky in stores?

 

Genius Jerky is available for purchase at our online shop. 

 

If you are a vendor or representative for a vender and are interested in wholesale oppurtunities with Genius Jerky visit us here.

05

05

What payment processor can I use to buy Genius Jerky?

 

We use Paypal for payment processing. You can either chose to pay with credit card or saved accounts in your PayPal account. You do not have to have a PayPal account to purchase from our site, you can simple pay with a credit card and PayPal will process your payment.

What payment processor can I use to buy Genius Jerky?

 

We use Paypal for payment processing. You can either chose to pay with credit card or saved accounts in your PayPal account. You do not have to have a PayPal account to purchase from our site, you can simple pay with a credit card and PayPal will process your payment.

06

I accidentally provided the wrong address when I placed my order, what do I do?

 

If you notice that you provided the incorrect address after placing your order you should contact us ASAP by replying back to your order confirmation e-mail or by reaching out to us at order@GeniusJerky.com with your order number and updated address.

If you only change your address in PayPal after you order, we will not receive the updated shipping address information. You must notify us directly of the correction.

07

I opened my bag and it appears to contain mold, what do I do?

 

Unfortunetly, mold happens occasionally. If you happen to find youself in this situation please don't worry, we will take care of you. To reach us, please contact us by email to Contact@GeniusJerky.com to let us know the issue. Please tell us when you bought it, when you opened it, where you bought it from, the expiration date on the bag, and contact information including full name, address, and phone number (we will not use this infomation for any other purpose). We will get back to you as soon as possible and make sure that you are provided with a prompt replacement.

Have a question that wasn't answered?
Ask us your question directly by contacting us at contact@geniusjerky.com

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Genius Jerky LLC | Lovettsville, VA

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